Online Privacy Policy

The Center for Youth & Family Counseling is committed to protecting the privacy of the users of (the "Site"). The following outlines our privacy and data protection policy:

Your Personal Information: Couples

The only information that we will obtain about you is the information that you explicitly and voluntarily supply to us when you use the Site to locate a therapist, access information on the Site, or provide a client evaluation (which will be anonymous if that is your choice). Information identifiable to you personally (such as name, email or home address) will not be disclosed to anyone unless you have given us permission to do so. Information about couples accessing the Site may be aggregated for purposes of statistical evaluation without personal identification. We will not give, sell or transfer any personal information to a third party without your express permission to do so, unless we are required to do so by applicable law or a court (see "Exceptions to Assurance of Confidentiality").

Your Personal Information: Therapists

When you become a therapist listed on the Registry, certain of the information that you provide to us (for example, contact information) will be available to anyone who accesses the Site. Information about you that is not available on the Site (for example, information on your application) will be used by us in connection with the mission of the Registry and may be aggregated for purposes of statistical evaluation without personal identification. We will not give, sell or transfer any personal information to a third party without your express permission to do so. We will not provide you or anyone else with evaluations by your clients if the clients choose to provide information, unless we are required to do so by applicable law or a court (see "Exceptions to Assurance of Confidentiality").

Exceptions to Assurance of Confidentiality

There are three exceptions to our assurances of confidentiality:

United States law requires that any suspicion of risk of child abuse be reported to child welfare authorities or law enforcement authorities. If we believe that a child is at risk of being abused, has already been abused, or that someone who previously abused children is still a threat, we have no choice but to immediately make every effort possible to report it to social services agencies and/or the police.

Most United States courts have the power to subpoena our records and a therapist's records if you are involved in a court case in which your relationship with us or the therapist is somehow relevant. Although this may be rare, if you have any questions, it is better to contact your lawyer prior to disclosing any information you may deem private.

If someone's life is in danger, we will attempt to report it. This applies to potential cases of suicide or homicide.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info[AT]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.